Design Requirement

R6.3 - Backup, recovery, and support

The user experience should include exception handling, for instance if a device that stores the customer data is lost or stolen, requiring backup, recovery, and support features.

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design-knowledge/kyc-framework-ssi-r6-3

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Producer label: R6.3
Source paper: Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity
Timestamp: 2026-08-05T00:00:00+00:00
Bundle path: design-knowledge/kyc-framework-ssi-r6-3.md

bankingdesign-requirementidentity-ssikyckyc-framework-ssiverifiable-credentials

Design requirement R6.3: Backup, recovery, and support

The user experience should also include exception handling, for instance, if a device that stores the customer data is lost or stolen. In this case, either there must be a built-in recovery mechanism, or the customer must be able to ask for rapid support. Thus, we also added such backup, recovery, and support features to our requirements.

Source paper

This design requirement is proposed by Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity (Vincent Schlatt, Johannes Sedlmeir, Simon Feulner, Nils Urbach, 2022).

Addresses

Design objective Objective 6: User experience

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1 Design Objective

design-knowledge/kyc-framework-ssi-do6

Objective 6 - User experience

The most important objective from the users' perspective is seamless user experience, requiring low complexity, availability of different user interfaces, and backup, recovery, and support.

bankingdesign-objectiveidentity-ssikyc+2

1 Paper

papers/kyc-framework-ssi

Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity

The paper derives six design objectives (16 sub-requirements) for an SSI-based eKYC framework and demonstrates how blockchain-based self-sovereign identity can solve KYC challenges without violating data-protection regulation, deriving three nascent design principles that theorize blockchain's role for SSI: use blockchain only for public data, anticipate an ecosystem of various ledgers, and enable decentralization at the edge.

bankingblockchaindesign-science-researchidentity-ssi+3

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Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity
Paper
Source
Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity
Target
R6.3 - Backup, recovery, and support
Link label
Design requirement R6.3: Backup, recovery, and support
Status
Resolved
Derived heading context: Design knowledge

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3 of 3 concepts · 5 directed relationships

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{
  "type": "design-requirement",
  "title": "R6.3 - Backup, recovery, and support",
  "description": "The user experience should include exception handling, for instance if a device that stores the customer data is lost or stolen, requiring backup, recovery, and support features.",
  "resource": "https://doi.org/10.1016/j.im.2021.103553",
  "source_paper": "Designing a Framework for Digital KYC Processes Built on Blockchain-Based Self-Sovereign Identity",
  "label": "R6.3",
  "tags": [
    "kyc-framework-ssi",
    "design-requirement",
    "identity-ssi",
    "kyc",
    "banking",
    "verifiable-credentials"
  ]
}