Design Objective

DO1 - Accountability

Provide tamper-proof and easily accessible storage of data in the blockchain network, displayed in a readily accessible and verifiable way, together with tamper-proof and automated data processing, so customers have control over their data and the electricity supplier cannot manipulate it.

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Concept identity

design-knowledge/ambivalence-trust-loyalty-do1

Open concept record

Producer label: DO1
Source paper: From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp: 2026-08-05T00:00:00+00:00
Bundle path: design-knowledge/ambivalence-trust-loyalty-do1.md

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergygreen-electricitytrust

Design objective DO1: Accountability

Source paper

This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Linked concepts

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2 Design Requirements

design-knowledge/ambivalence-trust-loyalty-dr1

DR1 - Tamper-proof and easily accessible storage of data in the blockchain network

Tamper-proof and easily accessible storage of data in the blockchain network, displayed in a readily accessible and verifiable way.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2

design-knowledge/ambivalence-trust-loyalty-dr2

DR2 - Tamper-proof and automated data processing

Tamper-proof and automated data processing, for instance via smart contracts, to avoid the storage of erroneous data or its manipulation during information transfer.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2

1 Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

To reduce customer ambivalence toward green electricity tariffs, the paper develops a blockchain-based loyalty program refined over four iterations, structured around six design objectives (accountability, customizability, simplicity, efficiency, maintainability and affordability) with fourteen underlying design requirements, and derives four generalized design principles (customer agency, verifiable information, appropriate usability, and data access).

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

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Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
DO1 - Accountability
Target
From ambivalence to trust: Using blockchain in customer loyalty programs
Link label
From ambivalence to trust: Using blockchain in customer loyalty programs
Status
Resolved
Derived heading context: Source paper

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Knowledge graph

4 of 4 concepts · 8 directed relationships

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{
  "type": "design-objective",
  "title": "DO1 - Accountability",
  "description": "Provide tamper-proof and easily accessible storage of data in the blockchain network, displayed in a readily accessible and verifiable way, together with tamper-proof and automated data processing, so customers have control over their data and the electricity supplier cannot manipulate it.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DO1",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-objective",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ]
}

Design Objective

DO1 - Accountability

Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/ambivalence-trust-loyalty-do1

Open concept record

Producer label: DO1
Source paper: From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp: 2026-08-05T00:00:00+00:00
Bundle path: design-knowledge/ambivalence-trust-loyalty-do1.md

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergygreen-electricitytrust

Design objective DO1: Accountability

Source paper

This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

2 Design Requirements

design-knowledge/ambivalence-trust-loyalty-dr1

DR1 - Tamper-proof and easily accessible storage of data in the blockchain network

Tamper-proof and easily accessible storage of data in the blockchain network, displayed in a readily accessible and verifiable way.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2

design-knowledge/ambivalence-trust-loyalty-dr2

DR2 - Tamper-proof and automated data processing

Tamper-proof and automated data processing, for instance via smart contracts, to avoid the storage of erroneous data or its manipulation during information transfer.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2

1 Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

Relationships

Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
DO1 - Accountability
Target
From ambivalence to trust: Using blockchain in customer loyalty programs
Link label
From ambivalence to trust: Using blockchain in customer loyalty programs
Status
Resolved
Derived heading context: Source paper

Incoming backlinks

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

4 of 4 concepts · 8 directed relationships

Concept types

Raw metadata

The complete producer frontmatter, serialized without server paths or runtime data.

Show producer frontmatter

{
  "type": "design-objective",
  "title": "DO1 - Accountability",
  "description": "Provide tamper-proof and easily accessible storage of data in the blockchain network, displayed in a readily accessible and verifiable way, together with tamper-proof and automated data processing, so customers have control over their data and the electricity supplier cannot manipulate it.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DO1",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-objective",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ]
}