Design Objective

DO3 - Transparency

Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.

Design ObjectiveOpen source resource ↗

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design-knowledge/ambivalence-trust-loyalty-do3

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Producer label: DO3
Source paper: From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/ambivalence-trust-loyalty-do3.md

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergygreen-electricitytrust

Design objective DO3: Transparency

Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.

Source paper

This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Citations

[1] Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker. From ambivalence to trust: Using blockchain in customer loyalty programs. International Journal of Information Management 68 (2023) 102496. https://doi.org/10.1016/j.ijinfomgt.2022.102496 (opens in a new tab) [2] Source document: From ambivalence to trust - Using blockchain in customer loyalty programs.pdf

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Paper

Paper1

Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

To reduce customer ambivalence toward green electricity tariffs, the paper develops a blockchain-based loyalty program refined over four iterations, structured around six design objectives (authenticity, customizability, transparency, efficiency, usability and affordability) with associated design requirements.

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

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From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
DO3 - Transparency
Target
From ambivalence to trust: Using blockchain in customer loyalty programs
Link label
From ambivalence to trust: Using blockchain in customer loyalty programs
Status
Resolved
Derived heading context: Source paper

Incoming backlinks

From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
From ambivalence to trust: Using blockchain in customer loyalty programs
Target
DO3 - Transparency
Link label
Design objective DO3: Transparency
Status
Resolved
Derived heading context: Design knowledge

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Design ObjectiveSeed

DO3 - Transparency

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Concept ID: design-knowledge/ambivalence-trust-loyalty-do3
Markdown path: design-knowledge/ambivalence-trust-loyalty-do3.md
Producer label: DO3
Native type: design-objective

Markdown summary

Design objective DO3: Transparency Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity. Source paper This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023). Citations [1] Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker. From ambivalence to trust: Using blockchain in customer loyalty programs. International Journal of Information Management 68 (2023) 102496. https://doi.org/10.1016/j.ijinfomgt.2022.102496 [2] Source document: From…

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{
  "type": "design-objective",
  "title": "DO3 - Transparency",
  "description": "Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DO3",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-objective",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ],
  "timestamp": "2026-07-16T00:00:00+00:00"
}

Design Objective

DO3 - Transparency

Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.

Design ObjectiveOpen source resource ↗

Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/ambivalence-trust-loyalty-do3

Open concept record

Producer label: DO3
Source paper: From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/ambivalence-trust-loyalty-do3.md

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergygreen-electricitytrust

Design objective DO3: Transparency

Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.

Source paper

This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Citations

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

Paper

Paper1

Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

Relationships

Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
DO3 - Transparency
Target
From ambivalence to trust: Using blockchain in customer loyalty programs
Link label
From ambivalence to trust: Using blockchain in customer loyalty programs
Status
Resolved
Derived heading context: Source paper

Incoming backlinks

From ambivalence to trust: Using blockchain in customer loyalty programs
Paper
Source
From ambivalence to trust: Using blockchain in customer loyalty programs
Target
DO3 - Transparency
Link label
Design objective DO3: Transparency
Status
Resolved
Derived heading context: Design knowledge

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

2 of 2 concepts · 2 directed relationships

Concept types

Design ObjectiveSeed

DO3 - Transparency

Bundle identity

Concept ID: design-knowledge/ambivalence-trust-loyalty-do3
Markdown path: design-knowledge/ambivalence-trust-loyalty-do3.md
Producer label: DO3
Native type: design-objective

Markdown summary

Raw metadata

The complete producer frontmatter, serialized without server paths or runtime data.

Show producer frontmatter

{
  "type": "design-objective",
  "title": "DO3 - Transparency",
  "description": "Assess and communicate the sustainability of generation (e.g., via a renewable energy index) so customers can transparently monitor their green electricity.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DO3",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-objective",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ],
  "timestamp": "2026-07-16T00:00:00+00:00"
}