Design Objective
Provide an intuitive user interface so customers, who vary in their degree of digital literacy, do not have to deal with the technical details of blockchain technology; deliver all information needed for setup and enable automatic smart device detection.
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Concept identity
design-knowledge/ambivalence-trust-loyalty-do3design-knowledge/ambivalence-trust-loyalty-do3.mdProvide an intuitive user interface so customers, who vary in their degree of digital literacy, do not have to deal with the technical details of blockchain technology; deliver all information needed for setup and enable automatic smart device detection.
This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).
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design-knowledge/ambivalence-trust-loyalty-dr6Deliver all information for the setup process, should the electricity supplier deem it necessary or desirable that customers set up the system without the support of a technician.
design-knowledge/ambivalence-trust-loyalty-dr7Automatic smart device detection, to ease the setup process for customers.
design-knowledge/ambivalence-trust-loyalty-dr8An intuitive user interface, so users should not have to deal with the technical details of blockchain technology when monitoring generation and consumption data or managing their GET and sustainability bonuses.
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Derived heading context: Addresses
Derived heading context: Addresses
Derived heading context: Addresses
Derived heading context: Design knowledge
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5 of 5 concepts · 11 directed relationships
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{
"type": "design-objective",
"title": "DO3 - Simplicity",
"description": "Provide an intuitive user interface so customers, who vary in their degree of digital literacy, do not have to deal with the technical details of blockchain technology; deliver all information needed for setup and enable automatic smart device detection.",
"resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
"source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
"label": "DO3",
"tags": [
"ambivalence-trust-loyalty",
"design-objective",
"energy",
"customer-loyalty",
"trust",
"green-electricity"
]
}