Design objective DO5: Maintainability
Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.
Source paper
This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).