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Library/DO5 - Maintainability

Design Objective

DO5 - Maintainability

Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.

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01

Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/ambivalence-trust-loyalty-do5
Open concept record
Producer label
DO5
Source paper
From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp
2026-08-05T00:00:00+00:00
Bundle path
design-knowledge/ambivalence-trust-loyalty-do5.md
ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergygreen-electricitytrust

Design objective DO5: Maintainability

Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.

Source paper

This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

2 Design Requirements

design-knowledge/ambivalence-trust-loyalty-dr11

DR11 - Easy to monitor by IT administrator staff

The uptime of the connection to different legacy systems should be easy to monitor by IT administrator staff, so they can make helpful interventions should any be required.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2
design-knowledge/ambivalence-trust-loyalty-dr12

DR12 - Easy to order for customers

Nexo Energy should integrate existing GETs and make it easy to order for customers who wish to use it in addition to existing or new GETs.

ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergy+2

1 Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

To reduce customer ambivalence toward green electricity tariffs, the paper develops a blockchain-based loyalty program refined over four iterations, structured around six design objectives (accountability, customizability, simplicity, efficiency, maintainability and affordability) with fourteen underlying design requirements, and derives four generalized design principles (customer agency, verifiable information, appropriate usability, and data access).

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

03

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Outgoing links

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  • →

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    DO5 - Maintainability
    Target
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Link label
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Status
    Resolved

    Derived heading context: Source paper

Incoming backlinks

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  • ←

    DR11 - Easy to monitor by IT administrator staff

    Design Requirement
    Source
    DR11 - Easy to monitor by IT administrator staff
    Target
    DO5 - Maintainability
    Link label
    Design objective DO5: Maintainability
    Status
    Resolved

    Derived heading context: Addresses

  • ←

    DR12 - Easy to order for customers

    Design Requirement
    Source
    DR12 - Easy to order for customers
    Target
    DO5 - Maintainability
    Link label
    Design objective DO5: Maintainability
    Status
    Resolved

    Derived heading context: Addresses

  • ←

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Target
    DO5 - Maintainability
    Link label
    Design objective DO5: Maintainability
    Status
    Resolved

    Derived heading context: Design knowledge

04

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4 of 4 concepts · 8 directed relationships

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Design ObjectiveSeed

Maintainability

Concept identity

Concept ID
design-knowledge/ambivalence-trust-loyalty-do5
Producer label
DO5
Native type
design-objective

Description

Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.

DOI

https://doi.org/10.1016/j.ijinfomgt.2022.102496

Tags

  • ambivalence-trust-loyalty
  • customer-loyalty
  • design-objective
  • energy
  • green-electricity
  • trust
Description and publication link from the library record.

05

Raw metadata

The complete producer frontmatter, serialized without server paths or runtime data.

Show producer frontmatter+
{
  "type": "design-objective",
  "title": "DO5 - Maintainability",
  "description": "Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DO5",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-objective",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ]
}