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Library/DR12 - Easy to order for customers

Design Requirement

DR12 - Easy to order for customers

Nexo Energy should integrate existing GETs and make it easy to order for customers who wish to use it in addition to existing or new GETs.

OverviewLinked conceptsRelationshipsGraphRaw metadata

01

Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/ambivalence-trust-loyalty-dr12
Open concept record
Producer label
DR12
Source paper
From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp
2026-08-05T00:00:00+00:00
Bundle path
design-knowledge/ambivalence-trust-loyalty-dr12.md
ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergygreen-electricitytrust

Design requirement DR12: Easy to order for customers

Nexo Energy should integrate existing GETs and make it easy to order for customers who wish to use it in addition to existing or new GETs.

Source paper

This design requirement is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Addresses

  • Design objective DO5: Maintainability

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

1 Design Objective

design-knowledge/ambivalence-trust-loyalty-do5

DO5 - Maintainability

Enable the architecture to connect to different legacy systems, with connection uptime easy to monitor by IT administrator staff, and give customers responsibility for the design of their service agreement by making Nexo Energy easy to order.

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergy+2

1 Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

To reduce customer ambivalence toward green electricity tariffs, the paper develops a blockchain-based loyalty program refined over four iterations, structured around six design objectives (accountability, customizability, simplicity, efficiency, maintainability and affordability) with fourteen underlying design requirements, and derives four generalized design principles (customer agency, verifiable information, appropriate usability, and data access).

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

03

Relationships

Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

2
  • →

    DO5 - Maintainability

    Design Objective
    Source
    DR12 - Easy to order for customers
    Target
    DO5 - Maintainability
    Link label
    Design objective DO5: Maintainability
    Status
    Resolved

    Derived heading context: Addresses

  • →

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    DR12 - Easy to order for customers
    Target
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Link label
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Status
    Resolved

    Derived heading context: Source paper

Incoming backlinks

1
  • ←

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Target
    DR12 - Easy to order for customers
    Link label
    Design requirement DR12: Easy to order for customers
    Status
    Resolved

    Derived heading context: Design knowledge

04

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

3 of 3 concepts · 5 directed relationships

Concept types
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Design RequirementSeed

Easy to order for customers

Concept identity

Concept ID
design-knowledge/ambivalence-trust-loyalty-dr12
Producer label
DR12
Native type
design-requirement

Description

Nexo Energy should integrate existing GETs and make it easy to order for customers who wish to use it in addition to existing or new GETs.

DOI

https://doi.org/10.1016/j.ijinfomgt.2022.102496

Tags

  • ambivalence-trust-loyalty
  • customer-loyalty
  • design-requirement
  • energy
  • green-electricity
  • trust
Description and publication link from the library record.

05

Raw metadata

The complete producer frontmatter, serialized without server paths or runtime data.

Show producer frontmatter+
{
  "type": "design-requirement",
  "title": "DR12 - Easy to order for customers",
  "description": "Nexo Energy should integrate existing GETs and make it easy to order for customers who wish to use it in addition to existing or new GETs.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DR12",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-requirement",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ]
}