Design objective DO6: Affordability
Keep participation in the blockchain-based loyalty program affordable for customers, keeping additional-service and hardware costs (e.g., low-cost local controllers) reasonable.
Source paper
This design objective is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).