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Library/DR13 - Affordable for customers

Design Requirement

DR13 - Affordable for customers

Participation in a blockchain-based customer loyalty program should remain affordable for customers.

OverviewLinked conceptsRelationshipsGraphRaw metadata

01

Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/ambivalence-trust-loyalty-dr13
Open concept record
Producer label
DR13
Source paper
From ambivalence to trust: Using blockchain in customer loyalty programs
Timestamp
2026-08-05T00:00:00+00:00
Bundle path
design-knowledge/ambivalence-trust-loyalty-dr13.md
ambivalence-trust-loyaltycustomer-loyaltydesign-requirementenergygreen-electricitytrust

Design requirement DR13: Affordable for customers

Participation in a blockchain-based customer loyalty program should remain affordable for customers.

Source paper

This design requirement is proposed by From ambivalence to trust: Using blockchain in customer loyalty programs (Manuel Utz, Simon Johanning, Tamara Roth, Thomas Bruckner, Jens Strueker, 2023).

Addresses

  • Design objective DO6: Affordability

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

1 Design Objective

design-knowledge/ambivalence-trust-loyalty-do6

DO6 - Affordability

Keep participation in the blockchain-based loyalty program affordable for customers, keeping additional-service and hardware costs (e.g., low-cost local controllers) reasonable.

ambivalence-trust-loyaltycustomer-loyaltydesign-objectiveenergy+2

1 Paper

papers/ambivalence-trust-loyalty

From ambivalence to trust: Using blockchain in customer loyalty programs

To reduce customer ambivalence toward green electricity tariffs, the paper develops a blockchain-based loyalty program refined over four iterations, structured around six design objectives (accountability, customizability, simplicity, efficiency, maintainability and affordability) with fourteen underlying design requirements, and derives four generalized design principles (customer agency, verifiable information, appropriate usability, and data access).

ambivalence-trust-loyaltyblockchaincustomer-loyaltydesign-science-research+3

03

Relationships

Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

2
  • →

    DO6 - Affordability

    Design Objective
    Source
    DR13 - Affordable for customers
    Target
    DO6 - Affordability
    Link label
    Design objective DO6: Affordability
    Status
    Resolved

    Derived heading context: Addresses

  • →

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    DR13 - Affordable for customers
    Target
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Link label
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Status
    Resolved

    Derived heading context: Source paper

Incoming backlinks

1
  • ←

    From ambivalence to trust: Using blockchain in customer loyalty programs

    Paper
    Source
    From ambivalence to trust: Using blockchain in customer loyalty programs
    Target
    DR13 - Affordable for customers
    Link label
    Design requirement DR13: Affordable for customers
    Status
    Resolved

    Derived heading context: Design knowledge

04

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

3 of 3 concepts · 5 directed relationships

Concept types
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Design RequirementSeed

Affordable for customers

Concept identity

Concept ID
design-knowledge/ambivalence-trust-loyalty-dr13
Producer label
DR13
Native type
design-requirement

Description

Participation in a blockchain-based customer loyalty program should remain affordable for customers.

DOI

https://doi.org/10.1016/j.ijinfomgt.2022.102496

Tags

  • ambivalence-trust-loyalty
  • customer-loyalty
  • design-requirement
  • energy
  • green-electricity
  • trust
Description and publication link from the library record.

05

Raw metadata

The complete producer frontmatter, serialized without server paths or runtime data.

Show producer frontmatter+
{
  "type": "design-requirement",
  "title": "DR13 - Affordable for customers",
  "description": "Participation in a blockchain-based customer loyalty program should remain affordable for customers.",
  "resource": "https://doi.org/10.1016/j.ijinfomgt.2022.102496",
  "source_paper": "From ambivalence to trust: Using blockchain in customer loyalty programs",
  "label": "DR13",
  "tags": [
    "ambivalence-trust-loyalty",
    "design-requirement",
    "energy",
    "customer-loyalty",
    "trust",
    "green-electricity"
  ]
}