Design Principle

DP3 - Traceability with customer notifications

Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.

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design-knowledge/dissonance-dialogue-recall-dp3

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Producer label: DP3
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-dp3.md

design-principledissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design principle DP3: Traceability with customer notifications

Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.

Source paper

This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

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2 Design Features

design-knowledge/dissonance-dialogue-recall-df1

DF1 - Customer wallet notification for recall states

Customers log in with an Ethereum wallet and receive notifications about recall states of products they own.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df8

DF8 - Backward and forward ownership tracing

Smart-contract token-ownership tracing history enabling backward and forward tracing of previous manufacturers and owners for the recall process.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

2 Design Requirements

design-knowledge/dissonance-dialogue-recall-dr2

DR2 - Complete recall traceability path

The system should provide an entire recall traceability path to ensure synchronized communications between multiple organizations.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-dr3

DR3 - Intuitive product- and health-state communication

The system should allow intuitive communication of product- and customer-health states.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

1 Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

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6 of 6 concepts · 16 directed relationships

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{
  "type": "design-principle",
  "title": "DP3 - Traceability with customer notifications",
  "description": "Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DP3",
  "tags": [
    "dissonance-dialogue-recall",
    "design-principle",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ]
}