Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/dissonance-dialogue-recall-dp3

Producer label: DP3
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-dp3.md

design-principledissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design principle DP3: Traceability with customer notifications

Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.

Source paper

This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

Addresses

Implemented by

Citations

[1] Norman Pytel, Christian Ziegler, Axel Winkelmann. From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers. ACM Transactions on Management Information Systems 15(1), Article 3 (2024). https://doi.org/10.1145/3639058 (opens in a new tab) [2] Source document: From Dissonance to Dialogue - A Token-Based Approach.pdf

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

Design Feature

Design Feature2

Design Feature

design-knowledge/dissonance-dialogue-recall-df1

DF1 - Customer wallet notification for recall states

Customers log in with an Ethereum wallet and receive notifications about recall states of products they own.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

Design Feature

design-knowledge/dissonance-dialogue-recall-df8

DF8 - Backward and forward ownership tracing

Smart-contract token-ownership tracing history enabling backward and forward tracing of previous manufacturers and owners for the recall process.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

Design Requirement

Design Requirement2

Design Requirement

design-knowledge/dissonance-dialogue-recall-dr2

DR2 - Complete recall traceability path

The system should provide an entire recall traceability path to ensure synchronized communications between multiple organizations.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

Design Requirement

design-knowledge/dissonance-dialogue-recall-dr3

DR3 - Intuitive product- and health-state communication

The system should allow intuitive communication of product- and customer-health states.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

Paper

Paper1

Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

03

Relationships

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Outgoing links

5

Incoming backlinks

3

04

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

6 of 6 concepts · 16 directed relationships

Concept types

Design PrincipleSeed

DP3 - Traceability with customer notifications

Bundle identity

Concept ID: design-knowledge/dissonance-dialogue-recall-dp3
Markdown path: design-knowledge/dissonance-dialogue-recall-dp3.md
Producer label: DP3
Native type: design-principle

Markdown summary

Design principle DP3: Traceability with customer notifications Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners. Source paper This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024). Addresses Design requirement DR2: Complete recall traceability path Design requirement DR3: Intuitive product- and health-state communication Implemented by Design feature DF1: Customer wallet notification for recall states Design feature DF8: Backward…

Raw metadata

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{
  "type": "design-principle",
  "title": "DP3 - Traceability with customer notifications",
  "description": "Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DP3",
  "tags": [
    "dissonance-dialogue-recall",
    "design-principle",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ],
  "timestamp": "2026-07-16T00:00:00+00:00"
}