Research paper
The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.
01
Publication metadata and narrative from the current library record.
The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.
A token-based recall-communication system integrating ERP systems with blockchain.
Design science research; three artifact iterations; qualitative evaluation with 14 industry experts.
02
Six dimensions represented in the current paper record.
01
Recall communication and cooperation between manufacturers and customers is poor, as internal ERP-based traceability rarely extends past product delivery.
02
Socio-technical systems thinking; ERP traceability; the ANDON visual-management concept; token standards; the anatomy of a design principle (Gregor et al. 2020).
03
Design science research over three artifact iterations, with a qualitative evaluation involving fourteen industry experts.
04
Blockchain, recall communication, enterprise resource planning system, information system design.
05
A token-based recall-communication system integrating ERP systems with a permissionless blockchain. Solution-space representation: Instantiation plus a design theory (requirements, principles and features).
06
Five design requirements, six design principles and eight design features for interoperable recall communication.
03
The default semantic design map canonicalizes stored design relationships; Raw links retains the complete technical Markdown-link view.
19 stored concepts / 28 canonical semantic relationships
04
Directly linked concepts, grouped by their represented design-knowledge category.
design-knowledge/dissonance-dialogue-recall-df1Customers log in with an Ethereum wallet and receive notifications about recall states of products they own.
design-knowledge/dissonance-dialogue-recall-df2Integration of enterprise systems with the blockchain through objects (TokenID, contract address, From/To owner, system) recorded in a movement table.
design-knowledge/dissonance-dialogue-recall-df3A standard token interface that traces recalls and extends the product state as the token moves between organizations and customers.
design-knowledge/dissonance-dialogue-recall-df4Inter-organizational blockchain-based data storage shared between manufacturers and customers.
design-knowledge/dissonance-dialogue-recall-df5A feature allowing customers to announce product defects and voluntarily report their health state.
design-knowledge/dissonance-dialogue-recall-df6A feature allowing manufacturers to announce a defective product, initiating a forward recall that notifies all customers holding the token.
design-knowledge/dissonance-dialogue-recall-df7A feature by which manufacturers set and manage recall states (e.g., 'Checked NOT OK') for affected products.
design-knowledge/dissonance-dialogue-recall-df8Smart-contract token-ownership tracing history enabling backward and forward tracing of previous manufacturers and owners for the recall process.
design-knowledge/dissonance-dialogue-recall-dp1Integrate any ERP system by extending existing data models of required blockchain objects and recall tracing, promoting seamless communication between ERP and blockchain systems.
design-knowledge/dissonance-dialogue-recall-dp2Capture multiple enterprise systems and analyze historical owners using blockchain-ERP integration and recall tracing, fostering cross-organizational collaboration in recall processes.
design-knowledge/dissonance-dialogue-recall-dp3Enable traceability functions with customer wallet notifications and backward and forward ownership tracing to ensure synchronized communication for all related owners.
design-knowledge/dissonance-dialogue-recall-dp4Provide interoperability between EVM-supported software applications using recall tracing across organizational borders.
design-knowledge/dissonance-dialogue-recall-dp5Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.
design-knowledge/dissonance-dialogue-recall-dp6Foster co-value creation procedures between manufacturers and customers using inter-organizational data storage, product-defect announcements, recall-state management and ownership tracing.
design-knowledge/dissonance-dialogue-recall-dr1The enterprise systems should be mapped straightforwardly, and only essential recall-communication data must be stored in the blockchain.
design-knowledge/dissonance-dialogue-recall-dr2The system should provide an entire recall traceability path to ensure synchronized communications between multiple organizations.
design-knowledge/dissonance-dialogue-recall-dr3The system should allow intuitive communication of product- and customer-health states.
design-knowledge/dissonance-dialogue-recall-dr4The system should allow interoperability between enterprise systems and permissionless blockchain.
design-knowledge/dissonance-dialogue-recall-dr5The system should allow co-value creation procedures between manufacturers and private customers.
05
Additional metadata represented in the current library record.
{
"type": "paper",
"title": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
"description": "The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.",
"resource": "https://doi.org/10.1145/3639058",
"authors": "Norman Pytel, Christian Ziegler, Axel Winkelmann",
"year": 2024,
"venue": "ACM Transactions on Management Information Systems 15(1), Article 3 (2024)",
"methodology": "Design science research; three artifact iterations; qualitative evaluation with 14 industry experts.",
"dsr_grid": true,
"dsr_solution_space": "Instantiation plus a design theory (requirements, principles and features).",
"tags": [
"dissonance-dialogue-recall",
"recall-communication",
"erp-integration",
"traceability",
"tokenization",
"design-science-research",
"blockchain"
]
}