Design Principle

DP6 - Co-value creation between manufacturers and customers

Foster co-value creation procedures between manufacturers and customers using inter-organizational data storage, product-defect announcements, recall-state management and ownership tracing.

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design-knowledge/dissonance-dialogue-recall-dp6

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Producer label: DP6
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-dp6.md

design-principledissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design principle DP6: Co-value creation between manufacturers and customers

Foster co-value creation procedures between manufacturers and customers using inter-organizational data storage, product-defect announcements, recall-state management and ownership tracing.

Source paper

This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

Addresses

Design requirement DR5: Co-value creation with private customers

Implemented by

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5 Design Features

design-knowledge/dissonance-dialogue-recall-df4

DF4 - Interorganizational BC-based data storage

Inter-organizational blockchain-based data storage shared between manufacturers and customers.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df5

DF5 - Customer product-defect announcement

A feature allowing customers to announce product defects and voluntarily report their health state.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df6

DF6 - Manufacturer product-defect announcement

A feature allowing manufacturers to announce a defective product, initiating a forward recall that notifies all customers holding the token.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df7

DF7 - Manufacturer recall-state management

A feature by which manufacturers set and manage recall states (e.g., 'Checked NOT OK') for affected products.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df8

DF8 - Backward and forward ownership tracing

Smart-contract token-ownership tracing history enabling backward and forward tracing of previous manufacturers and owners for the recall process.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

1 Design Requirement

design-knowledge/dissonance-dialogue-recall-dr5

DR5 - Co-value creation with private customers

The system should allow co-value creation procedures between manufacturers and private customers.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

1 Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

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8 of 8 concepts · 25 directed relationships

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{
  "type": "design-principle",
  "title": "DP6 - Co-value creation between manufacturers and customers",
  "description": "Foster co-value creation procedures between manufacturers and customers using inter-organizational data storage, product-defect announcements, recall-state management and ownership tracing.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DP6",
  "tags": [
    "dissonance-dialogue-recall",
    "design-principle",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ]
}