Overview

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Concept identity

design-knowledge/dissonance-dialogue-recall-df5

Open concept record

Producer label: DF5
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-df5.md

design-featuredissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design feature DF5: Customer product-defect announcement

A feature allowing customers to announce product defects and voluntarily report their health state.

Source paper

This design feature is a technology-specific realization proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

Implements

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

3 Design Principles

design-knowledge/dissonance-dialogue-recall-dp4

DP4 - Interoperability across EVM-supported applications

Provide interoperability between EVM-supported software applications using recall tracing across organizational borders.

design-principledissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-dp5

DP5 - Customer participation in recall information

Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.

design-principledissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-dp6

DP6 - Co-value creation between manufacturers and customers

Foster co-value creation procedures between manufacturers and customers using inter-organizational data storage, product-defect announcements, recall-state management and ownership tracing.

design-principledissonance-dialogue-recallerp-integrationrecall-communication+2

1 Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

03

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4

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4

04

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Knowledge graph

5 of 5 concepts · 14 directed relationships

Concept types

05

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{
  "type": "design-feature",
  "title": "DF5 - Customer product-defect announcement",
  "description": "A feature allowing customers to announce product defects and voluntarily report their health state.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DF5",
  "tags": [
    "dissonance-dialogue-recall",
    "design-feature",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ]
}