Overview

Producer metadata and the represented concept document.

Concept identity

design-knowledge/dissonance-dialogue-recall-dp5

Producer label: DP5
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-dp5.md

design-principledissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design principle DP5: Customer participation in recall information

Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.

Source paper

This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

Addresses

Implemented by

Citations

[1] Norman Pytel, Christian Ziegler, Axel Winkelmann. From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers. ACM Transactions on Management Information Systems 15(1), Article 3 (2024). https://doi.org/10.1145/3639058 (opens in a new tab) [2] Source document: From Dissonance to Dialogue - A Token-Based Approach.pdf

02

Linked concepts

Concepts connected by incoming or outgoing native Markdown links.

Design Feature

Design Feature2

Design Feature

design-knowledge/dissonance-dialogue-recall-df1

DF1 - Customer wallet notification for recall states

Customers log in with an Ethereum wallet and receive notifications about recall states of products they own.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

Design Feature

design-knowledge/dissonance-dialogue-recall-df5

DF5 - Customer product-defect announcement

A feature allowing customers to announce product defects and voluntarily report their health state.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

Design Requirement

Design Requirement2

Design Requirement

design-knowledge/dissonance-dialogue-recall-dr3

DR3 - Intuitive product- and health-state communication

The system should allow intuitive communication of product- and customer-health states.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

Design Requirement

design-knowledge/dissonance-dialogue-recall-dr5

DR5 - Co-value creation with private customers

The system should allow co-value creation procedures between manufacturers and private customers.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

Paper

Paper1

Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

03

Relationships

Directed links from Markdown. Heading context is displayed as derived metadata, not as a formal OKF predicate.

Outgoing links

5

Incoming backlinks

3

04

Local graph

One-hop by default, with an optional bounded two-hop view. Nodes are concept files and arrows are Markdown links.

Knowledge graph

6 of 6 concepts · 16 directed relationships

Concept types

Design PrincipleSeed

DP5 - Customer participation in recall information

Bundle identity

Concept ID: design-knowledge/dissonance-dialogue-recall-dp5
Markdown path: design-knowledge/dissonance-dialogue-recall-dp5.md
Producer label: DP5
Native type: design-principle

Markdown summary

Design principle DP5: Customer participation in recall information Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation. Source paper This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024). Addresses Design requirement DR3: Intuitive product- and health-state communication Design requirement DR5: Co-value creation with private customers Implemented by Design feature DF1: Customer wallet notification for recall states Design feature DF5: Customer product-defect…

Raw metadata

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Show producer frontmatter

{
  "type": "design-principle",
  "title": "DP5 - Customer participation in recall information",
  "description": "Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DP5",
  "tags": [
    "dissonance-dialogue-recall",
    "design-principle",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ],
  "timestamp": "2026-07-16T00:00:00+00:00"
}