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design-knowledge/dissonance-dialogue-recall-dp5

Producer label: DP5
Source paper: From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers
Timestamp: 2026-07-16T00:00:00+00:00
Bundle path: design-knowledge/dissonance-dialogue-recall-dp5.md

design-principledissonance-dialogue-recallerp-integrationrecall-communicationtokenizationtraceability

Design principle DP5: Customer participation in recall information

Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.

Source paper

This design principle is proposed by From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers (Norman Pytel, Christian Ziegler, Axel Winkelmann, 2024).

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Implemented by

02

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2 Design Features

design-knowledge/dissonance-dialogue-recall-df1

DF1 - Customer wallet notification for recall states

Customers log in with an Ethereum wallet and receive notifications about recall states of products they own.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-df5

DF5 - Customer product-defect announcement

A feature allowing customers to announce product defects and voluntarily report their health state.

design-featuredissonance-dialogue-recallerp-integrationrecall-communication+2

2 Design Requirements

design-knowledge/dissonance-dialogue-recall-dr3

DR3 - Intuitive product- and health-state communication

The system should allow intuitive communication of product- and customer-health states.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

design-knowledge/dissonance-dialogue-recall-dr5

DR5 - Co-value creation with private customers

The system should allow co-value creation procedures between manufacturers and private customers.

design-requirementdissonance-dialogue-recallerp-integrationrecall-communication+2

1 Paper

papers/dissonance-dialogue-recall

From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers

The paper presents a token-based recall-communication system integrating ERP and blockchain, developing six design principles (and supporting design features) that improve recall coordination, traceability and co-value creation between manufacturers and customers.

blockchaindesign-science-researchdissonance-dialogue-recallerp-integration+3

03

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5

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3

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Knowledge graph

6 of 6 concepts · 16 directed relationships

Concept types

05

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The complete producer frontmatter, serialized without server paths or runtime data.

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{
  "type": "design-principle",
  "title": "DP5 - Customer participation in recall information",
  "description": "Implement mechanisms that allow customers to receive recall information and announce product defects, promoting active customer participation.",
  "resource": "https://doi.org/10.1145/3639058",
  "source_paper": "From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers",
  "label": "DP5",
  "tags": [
    "dissonance-dialogue-recall",
    "design-principle",
    "recall-communication",
    "erp-integration",
    "traceability",
    "tokenization"
  ]
}